These Terms apply to all quotations, proposals, and services provided by Goya de Hoog Consultancy, trading as Two Painters Studio (KVK 96682329, VAT NL005226316B81, Keizersgracht 520H, 1017 EK Amsterdam), referred to as “we/us”, and the client engaging our services, referred to as “you”.
These Terms apply whether you're a business (“Business Client”) or an individual buying for personal use (“Consumer”). A few clauses below are marked (Consumers) or (Business Clients) and apply only to that group. Everything else applies to both.
1. Quotes & Agreement
Our quotes are valid for 30 days unless we say otherwise. An agreement starts once you accept a quote in writing (email is fine) or once we start work with your knowledge. Small creative adjustments during the project don't count as a breach of the agreement, only material changes to what we agreed do.
2. What We Deliver
We'll do our best professional work, but we can't guarantee a specific business outcome (e.g. sales, leads, followers), only the quality of the creative work itself. We need timely info, files, and feedback from you to stay on schedule; delays on your end may push our timelines or add costs. Delivery dates are estimates unless we've agreed in writing that they're fixed.
3. Payment
Prices shown on our website are indicative and exclude VAT for all Clients. A final quotation or proposal will always be provided before any agreement is made. (Consumers) Your quotation or proposal will show the total price including VAT.
Invoices are due within 14 days. Late payment may incur statutory interest and reasonable collection costs, and we can pause work until you're paid up. Third-party costs (stock images, domains, ad spend) are billed separately or added to your invoice, and we'll flag these in advance where possible.
4. Ownership of the Work
Ownership of what we create for you (designs, copy, branding, code) transfers to you once you've paid in full for that project or billing cycle, not before. Until then, it stays ours, and you can use it for internal review only. We may show finished work in our own portfolio and case studies unless you ask us not to. If you give us any material to use (logos, photos, text), you confirm it's yours to give and won't get us into a copyright dispute.
5. Confidentiality
We'll each keep the other's confidential information private and won't share it with third parties without permission, except where the law requires it.
6. Liability
6.1 (Business Clients) If something goes wrong on our end, our liability is capped at the amount you paid us for the relevant project, or, if specified, the amount stated in the applicable quotation or proposal. Where no amount is specified, the cap is the total fees invoiced for that project. We're not liable for indirect losses like lost profit or reputational damage, except in cases of intent or gross negligence.
6.2 (Consumers) Nothing in this section limits any right you have under Dutch consumer law that can't legally be limited by agreement.
6.3 Any claim must be raised in writing within 24 months of you becoming aware of the issue.
7. Right to Cancel (Consumers)
If you're buying as an individual through our website, you can cancel within 14 days of agreeing, no reason needed, by emailing admin@twopainters.studio. If you ask us to start work before the 14 days are up and agree that you're giving up your cancellation right once the work is finished, that right ends once we've delivered. If you cancel partway through, you'll owe us for the work already done. This cancellation right doesn't apply to fully custom work once we've started it with your consent.
8. Ending the Agreement
Project-based work ends on delivery and full payment. Retainers can be ended by either of us with 30 days' written notice, unless we've agreed a different notice period. Either of us can end the agreement immediately in writing if the other seriously breaches it and doesn't fix it within 14 days of being told, or becomes insolvent.
9. Force Majeure
Neither of us is liable for delays caused by things genuinely outside our control (outages, illness, government measures, natural disasters), as long as we tell the other party promptly. If this drags on for more than 60 days, either of us can end the agreement without penalty, though you'll still owe for work already properly done.
10. Complaints
Let us know about any issue in writing within 14 days of noticing it, and we'll look into it and get back to you. (Consumers) If we can't resolve it directly, you can contact the Dutch Consumer Complaints Board (De Geschillencommissie), if we're affiliated with it, or check the European Commission's current list of consumer dispute resolution bodies. This doesn't affect your right to go to court.
11. Governing Law
This is governed by the laws of the Netherlands. Any disputes arising from or in connection with these Terms and Conditions shall be submitted to the competent court in Amsterdam, the Netherlands.
12. Changes
We may update these Terms from time to time; the version on our website at the time you agree to a project applies. We'll let you know about material changes to an ongoing agreement in advance, and for Consumers, changes won't apply retroactively without your consent.
Version: 001 | Effective from: 01 August 2026